Refund policy
Last updated: September 2026
We hope you love your Scrunchy Lunch products. If something isn’t quite right, please contact us at hello@scrunchylunch.com.au
Change of Mind Returns
We accept change-of-mind returns within 30 days of delivery, provided the product:
- is unused and in its original condition;
- is returned in its original packaging; and
- is in a condition suitable for resale.
To request a return, please email hello@scrunchylunch.com.au with your order number before sending your item back.
Customers are responsible for the cost of return postage for change-of-mind returns. Original shipping charges are non-refundable.
Once your return has been received and inspected, we will process your refund to your original payment method.
Faulty, Damaged or Incorrect Products
If your product arrives damaged, is faulty or you receive the wrong item, please contact us at hello@scrunchylunch.com.au as soon as possible with your order number and details of the issue. Photos may help us assess and resolve the issue quickly.
We will work with you to provide an appropriate remedy in accordance with the Australian Consumer Law.
Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Depending on the circumstances, you may be entitled to a repair, replacement or refund if a product fails to meet those guarantees.
Ceramic Products
Our ceramic products are made from real ceramic and, like other ceramic tableware, can break if dropped or subjected to sufficient force.
Our protective silicone surrounds and suction bases are designed to provide additional grip and protection but do not make the products unbreakable.
Breakage caused by accidental dropping, impact or misuse is not considered a product fault. This does not affect your rights where a product is faulty or otherwise fails to meet a consumer guarantee under the Australian Consumer Law.
Pre-Orders
Unless otherwise stated, pre-order products are eligible for the same return rights once they have been delivered.
If you would like to cancel a pre-order before it has been dispatched, please contact us at hello@scrunchylunch.com.au as soon as possible.
Refunds
Approved refunds will be issued to the original payment method.
Please allow time for your bank or payment provider to process the refund after it has been issued.
Contact Us
For returns, refunds or questions about an order, please contact:
Scrunchy Lunch
Email: hello@scrunchylunch.com.au